Shipping policy

Shipping Policy

Effective Date: December 5, 2025

PROCESSING TIME

Orders are typically prepared and dispatched within 1–3 business days after order confirmation and customer approval of the selected item.

Processing times may vary depending on item size, handling requirements, and carrier scheduling.

SHIPPING LOCATIONS

We ship primarily within the United States.
Shipping to Canada may be available upon request and prior agreement.

SHIPPING METHODS

Shipping methods depend on item size, weight, destination, and carrier availability.
Orders may be shipped via:

• UPS
• FedEx
• USPS
• Freight carriers (for large or heavy items)

The carrier is selected either through Shopify checkout options or by agreement with the customer.
Specific carriers, delivery methods, or transit times are not guaranteed.

DELIVERY TIMES

Delivery times vary based on the carrier and service level selected.

Estimated delivery timelines are provided by the carrier only.
Transit times depend on carrier performance and pricing options chosen by the customer.

Delays caused by shipping carriers are outside of our control.

SHIPPING COSTS

Shipping costs are not included in the product price unless explicitly stated.

Shipping charges depend on item size, weight, destination, and carrier rates and may be:

  • calculated during checkout, or

  • quoted separately prior to shipment.

PACKAGING

Stone sinks and stone products are packaged using reinforced protective materials appropriate for heavy and fragile items.

Packaging is designed to reduce the risk of transit damage but cannot eliminate all carrier-related risks.

SHIPPING DAMAGE

If an item arrives damaged during transit, the customer must notify us within 48 hours of delivery.

The following documentation is required:

• Photos of the damaged product
• Photos of the exterior and interior of the shipping box
• Photos of all internal packaging materials
• Photo of the shipping label

Damage occurring during transit is the responsibility of the shipping carrier.
We will assist with filing a carrier claim.
Any replacement or refund is subject to carrier claim approval.

LOST PACKAGES

If a shipment is marked as “delivered” by the carrier but not received, the customer must contact the carrier directly to initiate a trace.

Once an order is confirmed as delivered by the carrier, responsibility transfers to the customer.
We are not responsible for packages confirmed as delivered.

INCORRECT ADDRESSES

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses.
Any reshipment or rerouting required due to address errors will be at the customer’s expense.